An IT Support Company you can Trust

The heart of what we do is about keeping costs low, but also making the right levels of investment in your technology to meet the business objectives. We always present the options in clear, non-technical speak, so you are empowered as a business owner to make the best decision. 

Our fixed price plans align our interests to ensure we minimise the level of support incidences that occur, that can cause costly disruptions - we provide monthly reporting on Support volume, and enable you to access our Helpdesk system so you can see exactly what issues we are working on whether user-initiated or initiated by our automated Monitoring system or even our Team of Technicians. 

Professional and Personal Approach

You don't just speak to a Technician, you speak to a named contact who you will get to know and will be a primary contact for your site. He/She will know your site knowledge, and also look-ahead and plan with you upgrades and on-going maintenance schedule. Business is about people, and all our Technicians are customer-focused, and understand the business imperative at all times. 

Rapid Response

Every time you call, the phone will be answered within 30 seconds or less by a fully-qualified Microsoft Certified Technician. If you prefer to email, your email will be responded to within 30 minutes or less. We believe rapid-response is a crucial part of the IT-Support experience, and as such we are driven to ensure when you need us, we are available to help. On occasion  should the Support item be with our escalation team, we will always let you know where reasonable when you can expect the issue to be resolved, whether it be in the morning, afternoon, or the same day.

Efficient and Consistent Service

We have a well oiled support Service Desk, built upon industry guided processes and procedures, you can be confident that we don't re-invent the wheel each time and waste precious time. We have a 1 hour escalation process, meaning if your issue is not resolved within 1 hour, then it will qualify for pre-escalation and a more senior Technician will work together on the issue for the quickest resolution. 

Integrity and Performance

We are a professional business, who profits on ensuring you have as minimal IT issues as possible. To that end we are highly measured, and targeted on delivering the best service to you. We may on occasions make recommendations on how to improve your network and/or systems. These recommendations will be done in your business' interest to improve efficiency through automation, and also to provide degrees of redundancy that minimise the impact of any outages.